Onsite Service Fault Report Onsite Service Fault Report Name Email Date Select Service Provider Other Telstra Optus Kogan Vodafone TPG iiNet Aussie Broadband Dodo What service type are you performing a speed test on? ADSL/ADSL2+ Phone VDSL2 (NBN / FTTB) Fibre Wireless EFM/EOC/SHDSL What was the service issue DOA Dropouts Slow ping/latency No traffic passing Ringer problems Buzzing sound Low handset volume IP phone jitter On-site Inspection /Assessment Only Service hard down Slow speeds Cant access webpages WFI not working Alarm not working No dial tone Crackling Noise Other Downstream Values Current Rate kbps Power dbm Line db SNR db Upstream Values Current Rate kbps Power dbm Line db SNR db After your visit onsite, what is the cause of the problem? Faulty Hardware (Modem/Switch/Router) Service Provider Issue (network related) Physical Damage Outside Property Physical Damage Inside Property Internal Cabling Issues (ie corrosion) External Cabling Issues Customer Originated 3rd party caused Unidentified / Further investigation required Unidentified / Potentially no issues on-site / Common observation What actions did you take onsite and/or discover in point form? Is there any further action required on behalf of the service provider? If, you've fixed everything onsite, just tick No, then press next. Yes No What do you believe in the service provider needs to do to fix the issue? Tick all appropriate? ISP required to repair cabling between Exchange/Node > NBP (No voltage, sync problems, dial tone, speed) Tag the MDF (No service tag, can't identify service) Check SYNC / Speed / Attenuation at DSLAM / Node / NBP Network Congestion Issue (Check user profile settings) Body corporate approval for internal cabling replacement or repair Access approval required Jumper across to Mr Telco TAG (left for the customer) Other (discussed with customer) ISP required to repair cabling between Exchange/Node > NBP (CRC / FEC Errors incrementing at network boundary) Customer modem may require replacement You are Required to Upload a Minimum of two Images which relate to the work you performed on your site Visit Please upload the Image Please upload the Image Time on-site Time off-site Submit
