Onsite Form Onsite Form Name Email Address Phone Number Date Time Onsite Time Offsite Background ADSL/ADSL2+ Phone VDSL2 (NBN / FTTB) Fibre Wireless EFM/EOC/SHDSL Symptoms DOA Service hard down Dropouts Slow speeds Slow Ping/Latency Cant access webpages No Traffic Passing WIFI not working Ringer problems Alarm not working Buzzing sound No dial tone Low handset volume Crackly noise handset IP phone jitter Other On-site Inspection /Assessment Only Test Results (if applicable) Type : VDSL2 (NBN / FTTB) / Location: Reception Causes Faulty Hardware (Modem/Switch/Router) Service Provider Issue (network related) Physical Damage Outside Property Physical Damage Inside Property Internal Cabling Issues (ie corrosion) External Cabling Issues Customer Originated Caused by 3rd party Unidentified/Further investigation required Unidentified /Potentially no issues on-site / Common observation Actions Taken Onsite: The cables were all tied on shelves. I tested it again and it worked fine until I left the site, As the customer called again, he complained that the point of sale was not connecting again. We suggested the customer connect the Laptop directly to the modem, then test it. If the issue persists, we would be glad to assist the customer. Additionally, recommend that customer contact the POS team to find out if there is an issue with the system. Resolution: Is there any further action required to resolve the customer's service? Yes No Supporting Images Shelve before cleaning After Tied up shelve Cable tied up Speed Test Signed Connect Global Communication Contact : 0430011703 ABN: 69 939 468 807 Comment Submit
